Refund & Returns Policy
Last Updated: October 31, 2026
This policy applies to eligible products purchased directly from NodeAxe Inc. Products are currently coming soon and online ordering is closed. Free interest-list signups do not place orders or collect payment.
Standard Return Period
Unless otherwise stated on a product page or in a separate written agreement, contact NodeAxe within 30 days after delivery to request a return.
Products should not be shipped back until return instructions or authorization have been provided.
Condition
Products submitted for a standard return should generally be:
- In substantially original condition;
- Complete with included components and accessories;
- Free from physical damage, unauthorized modification, or misuse; and
- Properly packaged for return transportation.
Electronics and Used Hardware
Return eligibility may be reduced or unavailable where hardware has been materially modified, physically damaged, improperly powered, improperly cooled, soldered, or used in a manner inconsistent with its intended operation.
DIY Kits
Unused DIY components may generally be eligible for return under the standard policy.
Once a DIY product has been assembled, soldered, altered, or modified, return eligibility may depend upon the nature and condition of the product.
Defective Products
If you believe a product is defective, contact NodeAxe Support. We may request photographs, diagnostic information, logs, or reasonable troubleshooting.
Qualifying defects may be addressed under the 90-Day Limited Hardware Warranty rather than as a standard return.
Refunds
Approved refunds will generally be returned through the original payment method where reasonably possible.
Original shipping charges and return shipping expenses may be non-refundable except where the return results from a NodeAxe error, qualifying defect, or applicable law requires otherwise.
Non-Returnable Products
Custom, personalized, special-order, downloadable, license-key, or clearly identified final-sale products may not qualify for standard returns except where required by law or where applicable warranty rights apply.
Any material product-specific restriction should also be disclosed on the applicable product page.
Bitcoin and Digital-Asset Payments
Refund procedures for purchases originally paid using Bitcoin or another digital asset may differ from conventional payment refunds.
The refund terms presented at purchase will identify whether an approved refund is valued by the order’s denominated purchase price or the original digital-asset amount. Later market-price changes do not independently change the agreed refund basis. Applicable consumer rights remain unaffected.
Bitcoin and Lightning checkout are not yet active. Before accepting these payments, NodeAxe will disclose the refund valuation basis, exchange-rate source and any applicable network-fee treatment in the payment terms presented before purchase. A blockchain payment is not automatically reversed; an approved refund requires a separate payment and a verified destination or Lightning invoice. Do not send wallet keys or seed phrases.
Commercial Projects
Custom installations, commerce deployments, infrastructure build-outs, professional services, custom-fabricated products, and similar engagements may have separate cancellation, acceptance, deposit, refund, or termination provisions.
Where a separate written agreement applies, its provisions control with respect to the covered project.
Contact
Return requests should be submitted through NodeAxe Support or info@nodeaxe.com. Include your order number and a description of the issue. See all Legal & Policies.