Shipping Policy

Last Updated: October 31, 2026

This Shipping Policy applies to physical products purchased directly from NodeAxe Inc. Products are currently coming soon and online ordering is closed. A free interest-list signup does not start a shipping deadline or reserve inventory.

Order Processing

Some NodeAxe products may be assembled, configured, tested, manufactured, or 3D printed after an order is placed.

Product-specific processing and shipment timeframes will be stated before purchase. Carrier transit estimates are separate from our time to prepare and ship an order.

Shipment delays and cancellations

We will have a reasonable basis for any advertised shipment timeframe. If no shipment timeframe is stated, the applicable default under the FTC Mail, Internet, or Telephone Order Merchandise Rule is generally 30 days after receipt of a properly completed order.

If we cannot ship within the applicable timeframe, we will notify you and provide the required option to consent to a delay or cancel for a prompt refund. Where cancellation or a refund is required by law, this policy does not replace that right with store credit or an indefinite wait.

Shipping Charges

Available shipping methods and applicable charges will be presented during checkout where available.

Delivery

Carrier transit and delivery dates are estimates. NodeAxe cannot guarantee delivery dates provided by third-party carriers.

Weather, holidays, carrier operations, incorrect addresses, security procedures, and circumstances outside our control may cause delays.

Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

Contact NodeAxe promptly if an address needs to be corrected. We cannot guarantee that an address can be changed once an order enters fulfillment or has shipped.

Tracking

Tracking information will generally be provided when available. Carrier tracking may take time to become active after a shipping label is generated.

Damaged Shipments

If a shipment arrives visibly damaged, photograph the package and product and contact NodeAxe promptly.

Retain the product, packaging, shipping label, and packing materials while the matter is investigated.

Lost or Missing Shipments

If tracking indicates an unusual delay, loss, or delivery you cannot locate, contact the carrier and NodeAxe Support so the issue can be investigated.

International Shipping

If NodeAxe offers international shipping, customers may be responsible for applicable customs requirements, import duties, taxes, brokerage charges, and local restrictions unless otherwise stated.

Commercial Projects and Build-Outs

Delivery, transportation, installation, staging, and acceptance requirements associated with commercial projects or build-outs may instead be governed by the applicable proposal, statement of work, or service agreement.

Contact

Shipping questions may be submitted through NodeAxe Support or info@nodeaxe.com. View all Legal & Policies.