Support

NODEAXE SUPPORT

Let’s get your setup moving.

Questions about a product, a build, a classroom project or business infrastructure? Start here and we’ll route your inquiry.

Email NodeAxe Support

info@nodeaxe.com

Choose the right starting point

HARDWARE & SETUP

Product or build questions

For miners, stands, cooling, power packages, SeedSigner hardware and Sovereign Node setup. Tell us the exact product and configuration.

Ask about hardware
BUSINESS PILOT

Commerce & monthly support

Installation, monitoring and troubleshooting are scoped per business pilot. Existing pilot participants should use the contact route and coverage agreed in their service proposal.

View the Commerce pilot
EDUCATORS & BUILDERS

Classroom & learning

Explore the developing STEM pilot, classroom activities and hardware-based learning. Share your student age range, class size and learning goals.

Explore the STEM pilot
ORDERS & POLICIES

Shipping, returns & warranty

Check the applicable policy and contact us before sending a product back. Include your order number if you have one.

View policies

What to include in a support request

  • Product name, model or board revision and selected configuration.
  • Order number, if applicable, and a short description of the issue.
  • What you expected to happen and what happened instead.
  • Relevant software/firmware version, power-supply model and recent changes.
  • A clear photo or a short diagnostic excerpt, with personal information and credentials removed.
  • The troubleshooting steps you have already tried.

Keep recovery secrets private. Do not send wallet seeds, private keys, passwords, access tokens or customer records. NodeAxe does not need your seed phrase to answer a support request.

Common questions

Can I place an order now?

Ordering is currently closed. Coming-soon products have free interest lists. Joining does not place an order, reserve stock or guarantee a launch date. See each listing for its development status and planned pricing.

What comes with my product?

Package contents differ. A printed stand or chassis may not include a miner, cooler, fan or power supply. Review the exact product description and selected configuration; contact us if anything is unclear.

Does a Sovereign Node include every listed application?

The standard setup includes Ubuntu, NodeAxe telemetry and dashboard. Bitcoin node installation/configuration is a separate option. Umbrel, Lightning and other services are expansion paths with separately defined setup and support. Blockchain synchronization and any pre-sync service are specified separately.

Is Dutchie integration or stablecoin acceptance available?

These remain research and validation tracks within the Commerce business pilot. A functioning integration, supported asset/network and deployment scope must be confirmed before inclusion. The pilot listing does not represent a Dutchie partnership or endorsement.

Is support available around the clock?

No general 24/7 staffed support or fixed response time is promised. Business-pilot monitoring, coverage hours, response targets, included labor and onsite service are defined in the relevant service proposal.

Where can I find learning resources?

Visit Learn for learning paths and Articles & Guides for published educational resources. Product-specific guides will be linked as they become available.

Policies & product care

Shipping · Refunds & returns · Hardware warranty · Privacy

For a suspected defect or return, contact info@nodeaxe.com with the product and order details. Please wait for return instructions before shipping hardware.

Something else?

For sales, partnerships or custom projects, use our Contact page. For development work and experimental builds, visit NodeAxe Labs.